I. BASIC POLICIES
These general terms of sale exclusively rules the current and future business relationship between ST DIFFUSIONS ("Us" or "We") and the applicant/person placing the order ("You").
These general terms aim to define the rights and obligations of the purchaser regarding the products sold in the ST DIFFUSIONS online shop. In case of an actual purchase order, the contract is subjected to subject to the Sales Regulations and the French law (particularly Articles L121-16 to L121-20 of the Consumer Code).
The seller is ST DIFFUSIONS, which details are:
SARL ST DIFFUSIONS
59169 ERCHIN - France
Website : www.simtractor.com
RCS DOUAI 490 623 394
No TVA : FR 51 490 623 394
Web hosting company: OVH, 59100 Roubaix – France
Website : www.ovh.com
The product offers and prices featured on SimTractor.com website are valid as long as they appear on the website and as long as stocks last.
These general terms of sale may be changed when necessary. The latest policies can be confirmed on this website.
Main features of products available on the website SimTractor.com are given on the product dedicated page. Some products can be added or withdrawn from the SimTractor' shop without any prior notice.
Images and texts describing the products featured on the SimTractor.com website are not contractual and ST DIFFUSIONS cannot be held responsible as regards the purchaser in case of an error.
Products offered comply with current French legislation.
The liability of ST DIFFUSIONS will cease to be engaged in case of non compliance to the legislation of the country where the products are delivered. It is up to the purchaser or recipient to be sure that products can be imported and/or used with local authorities.
ST DIFFUSIONS is not responsible for any accident or damage that might happen due to use of the sold products.
We guarantee you to accept your purchase order according to the present general terms of sale. We'll answer to your order as long as stocks last.
During the process of your ordering, we inform you of the availability of the products you want to purchase. However, if, in spite of our vigilance, products are temporary not available (lack of stock...) after your order, you'll be informed by email and we'll invite you to cancel or modify your order. If products are made to be definitely unavailable after your order, we'll cancel your order and you'll be informed by email.
By confirming your order, you expressly declare that you accept, acknowledge and agree the present general terms of sale as they appear on the site and then agree to refrain from producing any conflicting document, and particularly your own general terms of purchase; your purchase is considered as an acceptance of these general terms of sale. This confirmation as well as any information we will have collected will prove the evidence of our transactions.
Prices are given in Euros (including european taxes), except cost shippings of your order. Prices could change without any prior notice, however we guarantee you that we'll apply prices given on the website when you ordered your products.
For International orders (USA, Canada,..), please don't forget that orders (excluding european taxes) are subject to being charged customs fees by the destination country's government. ST DIFFUSIONS have no control over how much you are charged for customs and the fees are completely independent of ST DIFFUSIONS. Please understand that we cannot be held responsible for any additional charges the destination country imposes on you.
Payment of your order is immediately due.
Payment can be made by Credit card (or by Paypal), Bank Transfer, Checks. We use Secure Socket Layer (SSL) technology for mutual authentication, data encryption and data integrity- all to ensure secure transactions for our customers. ST DIFFUSIONS then will never have access to your bank informations.
Checks are only accepted for France (from French banks), and Bank Transfer are only accepted for Europe.
Your order will only be considered as actual as long as products are available. Ths shipment will be made at the address you provided when you ordered your products.
Shipping delay is estimated as following:
-2 to 5 business days for France and Europe
- 5 to 20 days for America, Asia and Oceania.
Although we expect the shipper to deliver on time, there will always be a small chance that the shipper may experience unexpected delays. If the customer received its order within 30 days, in other words 21 business days after the confirmation of the order, we consider that the estimated shipping delay could not make possible any order cancellation, any reduction of the price paid or any payment of damages.
We ship our products in following countries:
- Europe (Austria, Belgium, Cyprus, Czech Republic, Danemark, Estonia, Finland, France, Germany, Grece, Hungary, Ireland, Island, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco, Norway, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom).
- America (Argentina, Brazil, Canada, Chile, Costa Rica, Dominican Republic, Equator, Jamaica, Mexico, United States, Uruguay, Venezuela.)
- Oceania (Australia, New Zealand.)
- Asia (China, Hong-Kong, India, Israel, Japan, Malaysia, Singapore, South Corea, Taiwan, Thailand, Turkey)
VII. RIGHT OF WITHDRAWAL
You have the right to withdraw from your order without giving reasons and any time up to the delivery of your order. If you are not satisfied with the product(s) you received, and wish to exchange one for another, here's how you have to proceed:
You have 7 business days from the delivery date to send us an email first to let us know that you're going to send us back the product(s) and to tell us which one(s) you want in return. We will be able to keep it aside for you, in case it would be sold out by the time we receive your package back.
Then you have to send back your product(s) in their original package, not later than 14 days after you receive your shipment. Don't forget to add references of your order and the products you want in exchange.
The address where you have to send us back the products is:
Shipping charges for return product(s) to ST DIFFUSIONS are the responsibility of the customer.
When we receive your products back, the new one(s) will be shipped to you. Shipping charges this time will be the responsability of ST DIFFUSIONS.
Beyond this 7-day deadline, the products you ordered will be deemed to comply with your order and consequently accepted by you.
For a SimTractor key, the refund (or exchange) will NOT be granted AFTER a license key is issued or sent to customers. We provide free software download “Free to try”, so customers can try it first, then decide to buy the SimTractor game. A cdrom is available for a small fee if the customer couldn't download SimTractor to try it. This key is personal and it couldn't be resold.
VIII. RETENTION OF TITLE
ST DIFFUSIONS shall remain the full owner of the delivered products until the purchase price has been paid in full by the purchaser. The purchaser will be considered as owner of products ordered when the package containing products will have been sent by La Poste (as said in the Article 6).
Purchased goods are shipped at purchaser's own risk. It is recommended you check package integrity and express your reserve to the shipper or refuse the goods when in doubt. An item can be exchanged, if it is returned intact, without ever having been worn, within 14 days (according to the provisions of Article L121.16 of the Consumer Code) in its original packaging. Forwarding charges and return package remain at purchaser's expense.
Should an item be returned because of a mistake we made, delivery charges will also be fully reimbursed on request.
X. PERSONAL DATA PROTECTION
In compliance with the Informatique et Liberté (Information Processing and Freedom) Act of January 6, 1978, you have the right to access and modify the information related to yourself. To exercise this right, all you need to do is to e-mail us at firstname.lastname@example.org.
The products offered comply with current French legislation. The liability of ST DIFFUSIONS will cease to be engaged in case of non compliance to the legislation of the country where the item is used (censorship, banned title or author).
The features of our products may be modified or improved upon at any time. Texts and images illustrating the items on sale on the online shop offered do not fall within the scope of the contract.
XII. INTELLECTUAL PROPERTY
All texts, comments, works, illustrations and images published online are worldwide copyirght protected.
On these grounds and in compliance with the Intellectual Property Code, only private representations free of charge and within the family circle, and copies or reproductions strictly reserved for private use and not dedicated to a collective use are authorised. For lack of any written authorisation delivered by ST DIFFUSIONS, any other use constitutes infringement and is punishable according to the Intellectual Property Code.
XIII. Applicable law and court of competent jurisdiction
The present general terms of sale are governed by French laws. In case of any disputes regarding the business relationship that exists between you and ST DIFFUSIONS, it will fall within the sole jurisdiction of the French courts.